Auto-clustering
Every ticket, call note, and review gets read, deduplicated, and grouped by underlying theme — not keyword. “Export is broken” and “CSV came out empty” land in the same cluster, automatically.
Private beta — Austin, TX
Your customers already wrote the roadmap. We just cluster it.
Loopwise pulls feedback from support tickets, sales calls, and app reviews — then auto-clusters it by theme and ranks every cluster by the revenue behind it.
No credit card
5-minute setup
SOC 2 in progress
Impact ranked
“Onboarding friction” touches $128k ARR across 34 accounts — moved to top of roadmap.
Backed by Foundry Capital
300+beta teams onboard
1.4Mfeedback items clustered
12languages supported
2,100+on the waitlist
The product
Everything between “we should log this” and shipped
Four tightly-coupled pieces replace the spreadsheet, the guessing, and the quarterly argument about what to build next.
Sentiment, quantified
Each cluster carries a live sentiment mix, so a loud minority never outranks a quiet majority.
Roadmap sync
Push a cluster straight into your planning tool as a fully-linked epic. When it ships, everyone who asked gets notified — closing the loop without a single manual email.
Weekly digest
Monday morning, every stakeholder gets the five clusters that moved most — with the revenue attached. Product reviews stop being archaeology.
How it works
From noise to next sprint in three steps
Built by a two-person team in Austin who got tired of tagging tickets by hand. Founded 2025, in beta since March.
Connect your channels
Support desk, CRM call notes, app-store reviews, NPS verbatims — one-click integrations, five minutes total. Nothing changes for your team.
Watch the clusters form
Loopwise reads every item, groups by theme across 12 languages, and attaches the account and revenue behind each voice.
Ship what matters, close the loop
Rank clusters by impact, push the winners to your roadmap, and auto-notify every customer who asked when it ships.
91%less time spent manually tagging feedback, reported by beta teams
6×faster from “pattern spotted” to roadmap item
48hrsmedian time for a new churn theme to surface
$40kaverage annual revenue tied to the #1 ignored cluster
Beta voices
Teams that stopped guessing
Three of the 300+ teams running Loopwise against their live feedback firehose.
Loopwise surfaced a churn theme in week one that we'd argued about for an entire quarter. The revenue number ended the argument in one meeting.
Maya ReyesProduct Manager, HR-tech beta team
An investor asked how we prioritize. I shared our Loopwise board instead of a slide. It did more for the round than the deck did.
Daniel OkaforFounder, seed-stage fintech
Support tickets finally count for something beyond closing them. My team sees their tags turn into shipped features — and customers get told.
Priya ShahHead of Support, dev-tools beta team
Pricing
Simple until you outgrow it
Two plans. No seat math, no sales call, no annual lock-in. Founding-user pricing is locked for life.
Free beta
$0 while in beta
For teams validating the workflow
- Up to 500 feedback items / month
- 2 connected channels
- Auto-clustering & sentiment
- Weekly digest email
Pro
$29 / month, flat
For teams shipping against the signal
- Unlimited feedback items
- Unlimited channels & seats
- Revenue-impact ranking
- Roadmap sync + closed-loop notify
- Priority support from the founders
Prices in USD. Beta invites go out weekly — early users keep founding pricing for life.
FAQ
Fair questions, straight answers
What beta teams ask us before connecting their feedback firehose.
How is this different from a spreadsheet with tags?
The clustering is automatic and it links every piece of feedback to the revenue behind it. Your spreadsheet can't tell you which complaint costs you $40k a year — Loopwise leads with that number.
When do I get access?
Waitlist invites go out every week, prioritised by feedback volume — the messier your current setup, the sooner you're in. Early users get founding pricing locked for life.
Which tools does it connect to?
The major support desks, CRMs, app-store review feeds, and survey tools — plus a CSV importer and an API for anything else. Setup is one click per channel, about five minutes total.
Is my customer data safe?
Data is encrypted in transit and at rest, we never train on your content, and deletion requests propagate within 24 hours. SOC 2 Type I audit is in progress with a report expected this year.
What happens when the beta ends?
Free-beta teams keep a free tier, and anyone who upgraded during beta keeps the $29 founding price permanently. No surprise migrations, no forced upgrade emails.
Get early access
Join the waitlist — invites go out weekly
Tell us what your team uses for feedback today and we'll bump the messiest setups to the front of the line.
Call the founders(555) 052-3400
Emailhello@loopwise.demo
HQ1 Innovation Way, Austin, TX 78701
When we reply
- Monday – Friday
- 9:00 – 18:00 CT
- Saturday
- Async only
- Sunday
- We touch grass