Helpdesk & End-User Support
US-based engineers who pick up in minutes and log every fix against a root cause — so the same issue doesn't come back next Monday.
- 15-min response SLA, in writing
- Phone, chat and portal intake
Managed IT · Columbus, Ohio
Managed IT that stops the repeat tickets.
Most MSPs sell more help-desk hours. Northgate finds what's actually generating your tickets — then fixes the cause. Our clients average a 38% ticket drop in the first year.
- SOC 2-aligned operations
- 15-min average response
- 24/7 NOC monitoring
Trusted by Ohio operations teams since 2013
- Hartwell Logistics
- Blue Finch Retail
- Corrigan Freight Co.
- Pinewood Credit Union
- ALDRIN MFG.
- Trellis Food Group
What we manage
One accountable partner for your whole stack.
Flat-fee, per-seat pricing across six service lines. No surprise invoices, no "that's out of scope."
Cybersecurity
Managed detection and response, endpoint hardening, phishing simulation and quarterly tabletop exercises for your leadership team.
- 24/7 SOC monitoring
- MFA + zero-trust rollout
Cloud & Microsoft 365
Tenant management, Azure infrastructure, licensing right-sizing and migrations that land on a weekend — not during month-end close.
- Zero-downtime migration playbook
- Average 18% license savings
Backup & Disaster Recovery
Immutable backups tested with quarterly restore drills — and a documented recovery time you can quote to your board.
- 4-hour recovery objective
- Ransomware-proof retention
Compliance & Audit Readiness
CMMC, HIPAA and SOC 2 gap assessments, evidence collection and auditor liaison — compliance as an ongoing state, not a fire drill.
- Continuous control monitoring
- Audit-ready evidence vault
Co-Managed IT
Already have an internal team? We take the after-hours pager, the patching backlog and the projects they never get to — they keep the strategy.
- Shared ticketing & documentation
- Escalation bench of 22 engineers
Service level, guaranteed
SLAs we publish. Numbers we report every month.
Every client gets a monthly scorecard in business terms — response times, uptime, ticket trend, risk posture. If we miss an SLA, the credit is automatic. You never have to ask.
15 minAverage first response, business hours
99.98%Client infrastructure uptime, trailing 12 months
24/7NOC & security monitoring, 365 days a year
38%Average ticket reduction in year one
Why Northgate
We fix causes. Other MSPs bill for symptoms.
Founded in 2013 by two former manufacturing IT directors, Northgate was built on one observation: 61% of recurring tickets trace back to four root causes nobody has time to fix. So we made time. Every engagement starts with a root-cause audit, and every fix gets sequenced noisiest-first.
Root-cause audit before any contractTwo weeks of diagnostics first. You get the findings whether or not you sign.
Reporting in business numbersTicket trend, downtime cost, risk posture — not a wall of jargon your CFO skips.
Engineers, not account managersYour quarterly review is run by the engineer who knows your stack by name.
Since 2013Serving Ohio mid-market operations
96Clients across logistics, retail, finance & manufacturing
4,812Endpoints under 24/7 management
4.9/5CSAT from 3,100+ ticket surveys this year
How onboarding works
Live in 30 days. Quieter by day 90.
No rip-and-replace chaos. A sequenced transition that your team barely notices — except the tickets that stop arriving.
Root-cause audit
We inventory every endpoint, map your network and mine six months of ticket history to find what's actually generating the noise. You receive a written findings report — yours to keep either way.
Stabilize & sequence
Monitoring agents deploy, backups get verified, security baselines lock in. Then we sequence the fix plan noisiest-first, so your team feels the difference in the first month.
Manage & report
Full helpdesk goes live with your named engineering pod. Monthly scorecards track ticket trend and uptime; quarterly reviews are run by engineers, not salespeople.
Client results
What operations leaders say after year one.
“Tickets dropped 38% in a quarter. The audit found four config issues our old provider had been billing us to work around for three years.”
“First IT partner that reports in business numbers. My board deck now includes their uptime scorecard, unedited.”
“Our Monday file-server outages: zero since the migration. That single fix was our whole year's headache, solved in week three.”
Get started
Book a discovery call with an engineer.
Thirty minutes with someone who has seen your stack before — not a salesperson. You'll leave with two or three concrete findings, whether or not we ever work together.
Call the desk(555) 026-8100
Email ushello@northgateit.demo
Columbus HQ300 Harbor Park Drive, Columbus, OH 43215
Support hours
- Helpdesk (phone & chat)
- Mon–Fri, 7:00–19:00 ET
- Office & on-site visits
- Mon–Fri, 8:00–17:00 ET
- NOC & emergency line
- 24/7/365